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POMS College of Service Operations: Second Annual Conference 2006

2006 POM - College of Service Operations
Carmel, California: 2-3 June, 2006
Services in the High-Tech Era

POM-CSO 2006 is the second conference of the College of Service Operations. The theme of the conference is Services in the High-Tech Era. This theme reflects the location of the conference, given the prevalence of the high-tech service sector in Northern California. The activities on June 2 are planned to focus on practitioner presentations, with academic talks on June 3. Our invited speakers are Chip Conley (Joie de Vivre Hospitality), Mark Scott (Starizon Health Care Experiences), Harrah’s Casino Revenue Management Group, and others. Our activities will include a Taste of Monterey wine and appetizer social event, Monterey Aquarium, and many other alternative outings on the Peninsula.

The Venue (Update, March 13, 2006)

The conference will be held at the Carmel Mission Inn in Carmel, California.

Carmel is on the Pacific coast, 115 miles south of San Francisco. The special conference rate is available if booked prior to May 1, 2006. The rate is $106/room plus applicable taxes. To get this rate, please call 800-348-9090 and mention the group name: Production Operations Management Society (POMS).

Contributed Papers

IBM Best Paper Award: IBM has sponsored a best paper award. This will be awarded at the conference. All long abstracts (5 pages) will qualify for the competition. For additional information contact John Goodale at

Abstract Submission: The deadline for submissions of abstracts is March 17, 2006. All abstracts must be submitted via the POMS Service College website: The website is now available for submitting abstracts. Abstracts should be limited to 150 words. Authors will be notified of acceptance by March 31, 2006.

Submission of Long Abstracts Papers: The deadline for submissions of long abstracts is March 3. Participants must submit long abstracts (5 pages) to qualify for the best paper award. Long abstracts can now be submitted on the POMS Service College website: Authors will be notified of acceptance by March 31, 2006.

Conference Registration

All registration for the conference will be done on line through the POMS website: The website will be available for registration beginning April 11, 2006 and close on May 19, 2006.

The registration fees are as follows:
$180 (POMS Service College Members), $200 (non-members), $80 (POMS Service College student/retired members), and $100 (non-members student/retired). A group discount for the Monterey Aquarium has been negotiated ($20) and you may sign up for tickets and pay during registrations.

Carmel & Monterey Attractions

The peninsula area offers many attractions. It boasts the world famous Monterey Bay Aquarium. Historic “Cannery Row” was featured in the novels of John Steinbeck. The area also has the famous golf courses of Pebble Beach. Golfing, or any other outdoor activity, is feasible, as the average high temperature during the conference time is 63°F (average low 45°F). Visit for information. We encourage bringing families, and family activities will be planned.


A broad array of topical coverage of services in intended. These topics include, but are not limited to:

  • Services strategy
  • Military
  • Revenue management
  • Retail
  • E-services
  • Back-office
  • Call centers
  • Queuing
  • Offshoring
  • DEA
  • Professional services
  • Technology
  • Experience economy
  • Quality
  • New service development
  • Site selection

POM-CSO 2006 Conference Committee

Madeleine Pullman (Conference Chair)
Portland State U.
Ram Akella
U.C. Santa Cruz
Uday Apte
Naval Post Graduate School
Sriram Dasu
U. of Southern California
John Goodale
U. of Oregon
Rich Metters
Emory U.
Rhonda Righter
U.C. Berkeley
Jim Spohrer
Chris Voss
London Business School
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